Customer Grievance Redressal Mechanism

 In case of complaints/grievance, customers can use following grievance redressal options.

 Step 1:

 Customer can visit our branch offices and submit complaints/grievance in writing and get the complaint logged in the “Complaint & Grievance Register” maintained at our offices during the working hours (9.30 A.M to 5:30 P.M); Customers will be responded within 7 working days.

Contact Details of the Branch Manager



 Step 2:

 If customer are not satisfied with the resolution received, or did not received any response within 7 working days you can write, mail or call to the Grievance Redressal Officer of the Company whose details are given below; Complaints/Grievance will be addressed within 15 working days.

Details of Our Grievance Redressal Officer

Mr. Jiby Cheriyan

Subhkiran Capital Limited.

Corporate Office, 1st Floor, Diamond Plaza,

Chendamangalam Junction,

North Paravur, Ernakulam District,

Kerala – 683513

Phone: 920770190


 Step 3:

 If customer still not satisfied with the resolution received, or did not receive any response within 15 working days, he/she may approach to the regulatory authority of Non- Banking Financial Companies, i.e. Reserve Bank of India for redressal of his/her complaints at below address:

The General Manager,
Reserve Bank of India,
Department of Non- Banking Supervision,

Reserve Bank of India, Saidabad,

HYDERABAD – 500004